Important Pointers when Contracting with a Mover
There are many pieces of pertinent information that accounts for a reputable moving company. In no particular order we offer this list so that you can have an indication of which companies look to be reputable and sincere.
- I is easy to research their company name online.
- All phone numbers are working and answered by operators, not an answering machine.
- Customer service is able to answer most of your questions and doesn't brush anything aside.
- If they don't have answers for some of your questions, they have someone get back to you in a short period of time.
- They are definitely registered with the Department of Transportation (DOT) and possibly with American Moving & Storage Association (AMSA).
- They do not take offense at any of the questions you ask them, including how they settle disputes should one arise.
- They offer customer references that supply you with the name and telephone number of the client. The references are local and recent.
- They are insured and are able to provide proof through a form from their insurance company sent directly from Acord (this is a verification system that indicates that the company is current with their insurance payments and policy and have liability coverage). This is not insurance for your household goods. A reputable moving company tells you this up front.
- When the moving truck arrives the name and registration number on the truck match up with the company name and DOT number that was given to you on the telephone.
- The more information, the better. Feel free to add to these pointers on our Facebook page.
Are You Getting the Picture?
As you can see, there are many ways of following up on the authenticity and professionalism of the moving company that you are considering for your move. Even if you hire them over the phone, give them your credit card information and have a tentative date, you can cancel if these important criteria are not met and you have reason to believe that these movers are less than reputable. Nationwide Relocation Services reviews are our way of sharing additional information with you about our company. Check out what our customers are saying about us.
Blog written by Deborah Desser-Herchan, Nationwide Relocation Services correspondent.
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